Evaluative Research (Wells Fargo)

I designed, conducted, and communicated User Research studies for the Physical Channels Design team at Wells Fargo. I mainly focused on streamlining the Teller experience across software, hardware, and their physical space. I also helped simplify the customer experience through actionable user feedback about ATM and PIN Pad interactions.

Responsibilities:

  • Inform the design of ATMs, tablets, desktops, and other devices

  • Simplify employee and customer experiences across product groups

  • Create common user experiences across a suite of apps and tools

© 2019 by Leeza Pesenson. Made with Wix.com