Evaluative Research (Wells Fargo)
I designed, conducted, and communicated User Research studies for the Physical Channels Design team at Wells Fargo. I mainly focused on streamlining the Teller experience across software, hardware, and their physical space. I also helped simplify the customer experience through actionable user feedback about ATM and PIN Pad interactions.
Inform the design of ATMs, tablets, desktops, and other devices
Simplify employee and customer experiences across product groups
Create common user experiences across a suite of apps and tools