TrenTour is a mobile application which aims to improve the tourist experience in the Trentino region of Italy. I was responsible for a proof-of-concept case study with elementary school children as well as design and evaluation of pedagogical game elements. This was my Master's Thesis project.
There is no one application that brings together the region in an accessible way to tourists. There are very few such applications which engage children as primary users. There is not much understanding of children as tourists and users of mobile applications with which to base these interactions on.
Needed to validate the concept that this application is relevant for children by exploring the design space between children’s behaviors, interactions, motivations and the context of tourism, mobile apps, and teaching about Trentino. Then I had to figure out how to introduce pedagogical game elements to the children’s part of the application. I needed to derive a list of design suggestions for creating such an application.
Organized class field trip
Defined modifications to application prototype to suit children
Prepared devices with children’s safety in mind
Accompanied children on trip
Took field notes
Gathered direct feedback
Analyzed the data using grounded analysis and NVIVO10
Used participatory design techniques with children
Conducted a children’s brainstorming session
Organized, created, and conducted a designer workshop
Created storyboards to present scenarios to children
Ran User Evaluations with the children through small focus groups
I accompanied the children on the field trip to the museum and explained how to use the application.
App Use During Field Study
The children and teachers used the application to document their trip to the Depero Museum.
Interaction Among the Kids
The kids invented new ways to interact with each other using the application
Data Analysis Summary
This was part of a presentation explaining our design and data analysis processes that my group made to the other app-development teams on the project
Hi-Fi Prototype Modification
This is the homepage of the application which I adapted that was originally made in my adviser's lab for University students to use for Life-Logging
Qualitative Analysis Tags
I used Grounded Analysis to analyze the photos the children took. I used NVIVO10 to tag the photos. This analysis formed the basis of my findings.
Focus of Photos in Museum
A chart I made from the tag breakdown used in the grounded analysis to describe the focus of the photos taken inside the museum
Activities in Photos in Museum
A chart showing which activities were most photographed inside the museum by the children.
Participatory Design Session
During the Participatory Design brainstorming session I ran with the 19 children, I asked them to draw some futuristic tourism applications
Design Studio Facilitation
I ran a workshop with fellow designers to brainstorm ideas and then organized the ideas on a continuum considering feasibility and novelty for game-like aspects to add to the children's application.
Storyboard for User Evaluation
I came up with four scenarios, and created cartoon-like storyboards using www.pixton.com. These were used for User Evaluation with the same class. The storyboards were based on the ideas from the observation of the children using the app at the museum, their brainstorming session, and the Designer's workshop.